counselling service diverse voices

Queensland’s long running LGBT phone counselling service the Gay & Lesbian Welfare Association (GLWA) launched a brand new name and a new look during Pride week. The organisation wished to reflect the diverse voices of our community.

The organisation announced the changes at a gala function held in Teneriffe. Since 1984 GLWA provided a caring ear to LGBT people from Queensland and Australia reaching out for help.


Convenor Rob Collins told the crowd the former GLWA name served the organisation well for many years. Nevertheless, the re-branding aimed to better reflect the services provided.

“GLWA has certainly come a long way since its inception, although we do believe we have kept closely to the ideals determined when we were first formed,” Mr Collins added.

Diverse Voices

“It is therefore time to reflect this change. So, on behalf of the management committee, I am delighted to announce that the new name of our counselling service is “Diverse Voices”.

Mr Collins added that this is not the first rebranding of the organisation to keep up wit the times.

“On its formation as an unincorporated body in 1984, the service took the name, the Brisbane Homosexual Counselling and Information Service. Later, after incorporation, the name changed to the Homosexual Counselling & Welfare Service. As you will appreciate, before same-sex law reform, incorporating an openly gay and lesbian group presented various challenges. It remains a difficult process,” Mr Collins said.

Later, the organisation changed the name to the Gay & Lesbian Welfare Association in 1991 to acknowledge the Association’s Lesbian participants.

Since 2013, the Queensland based service has joined forces with LGBT phone counselling services across Australia as part of the QLife network to ensure that calls will go unanswered during peak or unstaffed hours.

Diverse Voices operates 5:30pm-10:30pm, seven days per week on (free call) 1800 184 527.

#LGBT #GLWA #DiverseVoices

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